85%
Repeat Rate Increase
2.4x
LTV Uplift
$2M
Added Revenue
The Challenge
LuxeLiving had a leaky bucket. They were acquiring customers profitably, but 80% never returned. Increasing ad costs on Meta and Google were threatening their margins, and they had no loyalty strategy.
Our Solution
We conducted a deep audit using our Enablement Program. We rebuilt their email flows (Klaviyo), launched a tiered loyalty program, and optimized the post-purchase unboxing experience to drive social sharing.
The Outcome
High acquisition costs were eating margins. We implemented a retention-first strategy that turned one-time buyers into loyal advocates.
